Customer Care

Emergency Response

LifeFone gives individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Our customer care team is there to help with any need you may have.

Current Subscribers:

• Profile Updates: Update your emergency response profile in any one of these ways: You can now make updates to your subscriber or responder information online. Or you can send new information, along with your name and phone number via email to profileupdates@lifefone.com.
  Or you can call 1-877-330-3658 for our Response Center.
• Medical Alarm Equipment or Service needs:
  Call 1-800-882-2280 or email service@lifefone.com
• Billing Questions: Call 1-877-330-3664 or email billing@lifefone.com
• Pay Online: https://payments.lifefone.com

Healthcare Professionals:

Over the past twenty years healthcare and geriatric care professionals throughout the United States have successfully integrated LifeFone emergency response systems and medical alarms into their overall healthcare plan.

Worldwide Protection:

Take LifeFone protection with you when you leave your home! Travel with confidence knowing that the LifeFone Emergency Response Card protects you anywhere in the world.

How to Order:

To order LifeFone emergency response service, just call 1-888-687-0451 to place your order over the phone. We'll ship your medical alert device right out to you, and you just plug it in to get started. To refer a friend click here.